Privacy Policy

1. Hum Kya Information Collect Karte Hain

Jab aap TurfBook use karte hain, hum yeh information collect karte hain:

• Account Information: Naam, email address, mobile number, password (encrypted)
• Booking Details: Turf name, date, time, duration, payment amount
• Device Information: Device type, browser, IP address, operating system
• Location Data: Sirf tab jab aap "Near Me" feature use karte hain (aapki permission se)
• Usage Data: Pages visited, clicks, search queries, session duration

2. Information Ka Use Kaise Hota Hai

Collect ki gayi information ka use hum in kamon ke liye karte hain:

• Booking confirm karna aur manage karna
• Payment process karna aur refund dena
• Account create karna aur manage karna
• Customer support provide karna
• App improve karna aur bugs fix karna
• Fraud detect karna aur security maintain karna
• Aapko booking reminders aur updates bhejna (SMS/email)

Hum aapki information kabhi bhi marketing ke liye third parties ko nahi bechte.

3. Information Share Hoti Hai Kya

Hum aapki information sirf in situations mein share karte hain:

• Turf Owners: Booking confirm karne ke liye aapka naam aur contact detail share hoti hai
• Payment Gateway (Razorpay): Secure payment process karne ke liye
• Legal Requirements: Agar court order ya government request aaye
• Business Transfer: Agar TurfBook merge ya acquire ho — aapko pehle inform kiya jaayega

4. Security

Aapka data secure rakhna humari top priority hai:

• Saare data SSL/TLS encryption se protect hain
• Passwords bcrypt hash se store hote hain — hum kabhi plain password nahi dekhte
• JWT tokens se authentication secure hai
• Payment data sirf PCI-compliant Razorpay pe store hota hai
• Regular security audits hote hain

5. Aapke Rights

Aapko yeh rights hain apne data ke baare mein:

• Access: Apna data dekh sakte hain
• Correction: Galat information update kar sakte hain
• Deletion: Account delete karne ki request kar sakte hain
• Export: Apna data download kar sakte hain
• Opt-out: Marketing emails se unsubscribe kar sakte hain

Kisi bhi request ke liye humse contact karo.

6. Cookies

Hum sirf essential cookies use karte hain:

• Session Cookies: Login state maintain karne ke liye
• Preference Cookies: Aapki settings yaad rakhne ke liye

Hum advertising ya tracking cookies use nahi karte.

7. Humse Contact Karein

Privacy related koi bhi sawaal ya concern ho to:

• Email: privacy@turffy.in
• Address: TurfBook, Udaipur, Rajasthan — 313001
• Response Time: 48 ghante ke andar reply